Digital reception for municipalities and government agencies

Efficient visitor reception with attention to security, privacy and public service

Municipalities and government agencies receive a variety of visitors every day: citizens, business partners, suppliers and external inspectors. A digital reception helps to streamline and optimize this reception process: secure, welcoming and tailored to the public sector.

Discover our hardware

Request a demo

Easy, fast and secure registration of visitors

FrontAssist makes both pre-registration and self-registration of visitors easy and secure – ensure professional, and above all fast registration of visitors.

Employees can pre-register their visitors (such as citizens, external consultants or representatives of other government agencies) via their own
calendar, for example Outlook. The visitor then automatically receives an e-mail in the corporate style of the municipality or government organization, containing a QR code,
pin code and additional information, such as directions to the appropriate department or parking options.

Upon arrival, visitors simply sign in via the digital reception on site. No hassle with paper forms: manual registration is also possible via the digital reception’s
touchscreen.

If desired, visitors can agree to specific documents such as privacy statements, house rules or
confidentiality guidelines during the registration process. This ensures that the organization is always legally prepared and that citizen privacy is maintained.

Once the visitor is checked in, the relevant employee receives immediate notification – via email, text message or telephone connection. This ensures a fast and efficient
reception process, with the responsible employee immediately aware of the visitor.

When leaving, visitors can check out in the same way. This provides an up-to-date record of who is in the building, with which department and for how long, which is critical for both security and administrative purposes.

GDPR compliance

No more lying around visitor lists.

Direct notifications

Employees receive instant notification when their guests check in.

Real-time overview

Accurate visitor views at any time of day.

Telephone connection

Allow visitors to call an employee at the touch of a button.

House style experience

Both the software, hardware and emails are customized to your company branding.

How it works

In a nutshell

Button for button

The digital reception comes in your corporate identity and includes a customizable header image, a welcome message and buttons that you can make active and inactive. Visitors can select a desired language via the selector at the bottom.

Check in

After clicking this button, a screen appears where visitors can check in using a QR code, PIN or manual registration. Visitors can accept advance (security) instructions before checking in.

Some of the possible notifications

Check out

After clicking the button, a screen appears where the visitor can check out using the same QR/pin code or by entering their name if they checked in manually. This gives you insight into who was in your building and when.

Delivery

Suppliers can easily notify an employee of their arrival by clicking the delivery button and selecting the recipient, and a notification will be sent.

Optionally, a fixed contact can be linked instead of the option to search for a contact. We also offer a food delivery button with the same features.

Call reception

Upon clicking this button, a phone call immediately starts with a preset number, or a selection menu appears with multiple calling options. Ideal for unmanned receptions: visitors can quickly get in touch with the right employee and personal contact remains guaranteed.

Overview

After entering a secret code (which you can change yourself) on the touch screen, you get an overview of visitors who have checked in today but have not yet checked out. Has a visitor not checked out? Then you can do this immediately.

Wi-Fi

After clicking the Wi-Fi button, visitors can immediately connect to the network in your building. This prevents visitors from having to search for a network or enter login codes themselves.

Smart navigation within the government agency

With FrontAssist, visitors can easily find their destination, be it a municipal office, meeting room or department. This ensures efficient visitor flow and prevents employees from having their work interrupted by route questions.

Information, instructions & consent

During registration, visitors can easily agree to documents such as
privacy guidelines, house rules or other formal documents – digitally signed. This helps ensure legal and administrative compliance for government agencies.

Accessible and user-friendly

The digital reception is designed for a wide audience, from citizens to business partners. The interface is uncluttered, multilingual and easy to use, ensuring a user-friendly experience for all visitors.

Real-time overview & reporting

Always understand who is where within the government building. In case of an emergency, such as evacuations or calamities, it is quickly clear which visitors are present.

Reports for audits, security or government inspections are readily available.

Suitable for:

– Town halls
– Provincial offices
– Government buildings
– Public service locations
– Courts and government agencies

Always in your house style

The digital reception desk is completely tailored to the look and feel of your municipality or
government agency. All communications, such as emails, instructions and notifications, are presented in the organization’s house style, making visitors feel immediately welcome and the process run professionally.

Wondering how FrontAssist can support your municipality or government agency?