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Digital reception for healthcare facilities

Efficient visitor reception with attention to privacy, security and hospitality

Healthcare facilities receive a diverse audience of visitors, patients, suppliers and healthcare professionals on a daily basis. A digital reception desk helps to streamline and optimize this reception: professional, secure and tailored to the healthcare context.

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Easy, fast and secure registration of visitors

FrontAssist makes both pre-registration and self-registration of visitors simple and secure – ideal for the healthcare industry.

Healthcare employees can pre-register their visitors (such as patients, informal caregivers or external specialists) via their own calendar, such as Outlook. The visitor then automatically receives an e-mail in the house style of your care institution, containing a QR code, pin code and any practical information, such as the route to the right department or parking facilities.

Upon arrival, visitors simply check in via the digital reception on site. No hassle with paper forms: manual registration is also possible via the touch screen of the digital reception.

If desired, visitors can give mandatory agreement to specific house rules or health guidelines during the registration process – think hygiene measures, visiting hours or guidelines in infection-prone departments.

Once the visitor has arrived, the care worker or department receives immediate notification – via e-mail, text message or telephone connection, if necessary. This way, everyone is quickly informed and the reception process runs smoothly.

When leaving, visitors can check out in the same way. This means you always have an up-to-date overview of who is in the building, how long someone has been there and at which department. Crucial for security, privacy and emergency registration.

Nedap ONS integration: easily find a resident

Thanks in part to a direct link with Nedap ONS, FrontAssist also functions as smart signage within your healthcare facility.

Visitors can easily look up a resident by name and it will immediately show where they are located and how to get there.

This ensures a smooth and independent flow of visitors without employees being unnecessarily interrupted for route questions.

This keeps healthcare professionals focused on what really matters: delivering good care.

GDPR compliance

No more lying around visitor lists.

Direct notifications

Employees receive instant notification when their guests check in.

Real-time overview

Accurate visitor views at any time of day.

Telephone connection

Allow visitors to call an employee at the touch of a button.

House style experience

Both the software, hardware and emails are customized to your company branding.

How it works

In a nutshell

Button for button

The digital reception comes in your corporate identity and includes a customizable header image, a welcome message and buttons that you can make active and inactive. Visitors can select a desired language via the selector at the bottom.

Check in

After clicking this button, a screen appears where visitors can check in using a QR code, PIN or manual registration. Visitors can accept advance (security) instructions before checking in.

Some of the possible notifications






Check out

After clicking the button, a screen appears where the visitor can check out using the same QR/pin code or by entering their name if they checked in manually. This gives you insight into who was in your building and when.

Delivery

Suppliers can easily notify an employee of their arrival by clicking the delivery button and selecting the recipient, and a notification will be sent.

Optionally, a fixed contact can be linked instead of the option to search for a contact. We also offer a food delivery button with the same features.

Call reception

Upon clicking this button, a phone call immediately starts with a preset number, or a selection menu appears with multiple calling options. Ideal for unmanned receptions: visitors can quickly get in touch with the right employee and personal contact remains guaranteed.

Overview

After entering a secret code (which you can change yourself) on the touch screen, you get an overview of visitors who have checked in today but have not yet checked out. Has a visitor not checked out? Then you can do this immediately.

Wi-Fi

After clicking the Wi-Fi button, visitors can immediately connect to the network in your building. This prevents visitors from having to search for a network or enter login codes themselves.

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Information, instructions & consent

During registration, visitors can read specific health or house rules and give digital approval, for example about hygiene regulations, mouth guard policy or privacy guidelines. That’s how you ensure safety and compliance – without extra pressure on the front desk.

Accessible and user-friendly

The digital reception is tailored to a wide audience – from young visitors to the elderly.

The interface is clear, easy to use and available in multiple languages. Remote support can be enabled if needed.

Real-time overview & reporting

Always know who is where within your care facility. In case of calamities or evacuations it is quickly clear which visitors are present. Reports for audits or quality control are also immediately available.

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Suitable for:

  • Hospitals
  • GP practices
  • Dental and oral care centers
  • Nursing and care homes
  • Rehabilitation Centers

Always in your house style

The digital reception is fully customized to the look and feel of your healthcare facility.
Visitors feel welcome and immediately recognize where they are.

Wondering how FrontAssist can support your healthcare facility?

Contact us with no obligation or request a demo.

Watch our demo video
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